PMO Behaviours

Active Listening – LAB Profiles

Whilst doing research for this and other blogs I came across a book by Shelle Rose Charvet , entitled “Words that Change Minds”. It is a very comprehensive book on the subject of language and provides further food for thought on how we listen with our brains. Set out below is an extract of a few of the items I think are most relevant to a PMO setting. But I would encourage you to get the book and review it in full to gain the greatest benefit. By way of introduction, the book is all about “LAB Profiles” – related to language and behaviour. And to do it justice the following is a direct quote from the book.
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Taking Ownership of Tasks in Your PMO Role

In the PMO Competency Framework there is a key behaviour focused on tasks: Take ownership of tasks and complete promptly keeping customers up to date on progress and completion In this article, we take a look at what this behaviour means and how, as PMO professionals, we can ensure that we are demonstrating this behaviour in our everyday work. The definition of a task is a piece of work to be done. It sounds simple and straightforward yet we will look at each part of the behaviour in turn and provide different insights and practical tips on completing tasks. This article is not focused on time management, we will cover that key behaviour in a different post, it's about how we perform tasks for successful completion.
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How to Build Trust

We took a look at some of the TED talks that might be useful for people working in PMO. How to Build Trust is a session from back in 2018 from Frances Frei which looks at the components of trust and talks a lot about the wobbles along the way to gaining trust. As ever with TED talks, they're short and engaging and help us plug some of the more behavioural gaps in our knowledge. It's these kind of areas that help us to become a more rounded professional and enable us to work successfully with others.
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