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Whilst doing research for this and other blogs I came across a book by Shelle Rose Charvet
, entitled “Words that Change Minds”. It is a very comprehensive book on the subject of language and provides further food for thought on how we listen with our brains.
Set out below is an extract of a few of the items I think are most relevant to a PMO setting. But I would encourage you to get the book and review it in full to gain the greatest benefit.
By way of introduction, the book is all about “LAB Profiles” – related to language and behaviour. And to do it justice the following is a direct quote from the book.
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In this article we take a look at 'listening with our brains', something that really taps into that great PMO practitioner skills of active listening - plus we all love a framework and in this article there are two to take a look at.
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In the PMO Competency Framework there is a key behaviour focused on tasks:
Take ownership of tasks and complete promptly keeping customers up to date on progress and completion
In this article, we take a look at what this behaviour means and how, as PMO professionals, we can ensure that we are demonstrating this behaviour in our everyday work.
The definition of a task is a piece of work to be done. It sounds simple and straightforward yet we will look at each part of the behaviour in turn and provide different insights and practical tips on completing tasks.
This article is not focused on time management, we will cover that key behaviour in a different post, it's about how we perform tasks for successful completion.
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We took a look at some of the TED talks that might be useful for people working in PMO. How to Build Trust is a session from back in 2018 from Frances Frei which looks at the components of trust and talks a lot about the wobbles along the way to gaining trust.
As ever with TED talks, they're short and engaging and help us plug some of the more behavioural gaps in our knowledge. It's these kind of areas that help us to become a more rounded professional and enable us to work successfully with others.
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To be competent in our PMO roles we need knowledge, experience and skills. The fourth component - often overlooked - is behaviour.
Behaviour is the "observable activity of how one acts or conducts oneself, especially towards others." In other words, we can see different types of behaviour in others and they can see it in us.
The PMO Competency Framework is launched in February 2021 and in a final session in 2020 we shared the behaviours from the Framework for a group working session.
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In this session, we turned once again to the more personal side of the effects of the lockdown and we were really pleased to have Sharon De Mascia join us.
Sharon is the author of a book I love - Project Psychology - so I naturally thought of her when looking for someone to talk to us about the effects of lockdown on the workplace and people.
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