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PMO Conference 2022 \\ What Makes a World Class PMO – Americo Pinto
In this witty presentation, Americo approached the idea of a PMO as a valuable asset to an enterprise, but recognised that “value” is not always directly quantifiable (especially in terms of money), but can provide intangible values that may result in indirect quantifiable benefits that accumulate over time, and which often become clear when a crisis occurs. (How many of us have seen PMs, finance directors, etc., running around like headless chickens until the PMO points out a potential escape route?)
As “beauty is in the eye of the beholder” (Margaret Wolfe Hungerford 1878), so PMO value is in the eye of the perceiver – i.e. how you see the purpose or value of PMO depends on where you sit within the enterprise or project team, and what use you make of it. Thus, being a multi-faceted entity, the PMO looks different from different angles.
To achieve this Hydra-like quality, PMO operations need to adapt to what the enterprise actually needs at any particular stage, and this fundamentally means having a degree of empathy with the challenges faced by its customers/users. It also means therefore, that there is no single optimum configuration for a PMO, no single tool or methodology that solves all problems. That’s why there is no BoK for PMOs!