Wednesday 11th June at Friends House, 173-177 Euston Road, London, NW1 2BJ
A one-day learning event for you, the PMO practitioner, which focuses on the key challenge areas for PMOs today.
A blend of large-scale classroom learning; workshops; exercises and quizzes.
Join your PMO peers for a great day of learning, facilitated and led by leading PMO trainers and experts.
Four Key PMO Challenge Areas - One Big Training Day
PMOLearn! take places on the 11th June 2025.
Each PMOLearn! features four key theme areas.
Each learning session features the theory and practical application approaches followed by classroom exercises.
It’s just like being in the largest PMO classroom training you’ve ever had.
Information Management using Systems Thinking
Organisations operate in an increasingly complex world, where effective decision-making depends on the quality of information available. Yet, information is often unclear, fragmented, or incomplete – leading to poor decisions and ineffective control measures, such as rigid budget limits and risk management approaches.
This session explores different types of organisational complexity, real-world case studies, and the critical role of a systems approach in managing both complexity and information. We’ll introduce Systems Thinking as a powerful method for improving information flow and decision-making, with a brief exploration of the Viable System Model (VSM)- a framework for ensuring long-term organisational viability.
During the session, we’ll discover how embracing Systems Thinking can transform the way we handle complexity, enabling better decisions and more resilient organisations.
The PMO Flight Plan: Navigating Chaos, Complexity & Control with the Right Approach
PMOs work in constantly shifting conditions, some days are smooth sailing, others feel like a mid-air emergency. Success doesn’t come from using the same playbook every time; it comes from knowing when to follow procedure, when to bring in expert help, and when to make fast, critical decisions.
In this hands-on session, we’ll look at how PMOs can flex their governance and decision-making depending on what’s happening around them. Using the Cynefin framework, we’ll test your instincts with real PMO scenarios in our interactive “Where Are We Now?” challenge. Expect lively debate, quick decisions, and practical takeaways.
Through real-life stories (and a few aviation anecdotes!), we’ll explore the risks of misaligned roles, how to build a resilient team, and why your decision-making must evolve as the environment shifts.
Strap in – by the end of this session, you’ll leave with a clear PMO flight plan to help you navigate complexity and keep control, whatever the conditions.
Martin Parr
Co-Founder
Guided Systems Solutions
Zoe O’Toole
PMO Consultant
Tooles Consulting Limited
Soooooo, You’ve Identified Your Benefits . . . Now What?
This session will provide an expose on benefits profiling, covering the practical steps of moving beyond benefits identification through to validation, categorisation, and quantification.
Participants will learn how to utilise a benefits map to create benefit profiles and will be given guidance on benefits categorisation with practical examples.
Delegates will leave the session with:
- a deeper understanding of the difference between intermediate and end benefits
- practical experience of how to use a benefits map to inform benefits profiling
- knowledge of different benefit categories and how to deal with ‘cost avoidance’, ‘cost efficiency’, ‘time saving’ and other flavours of benefits
- some understanding of how to answer the common question of “should we be measuring all the benefits?”
PMO Service Catalogues – The Why, What and How
PMOs can mean many things to many people, so it’s important to define the services we offer, their value to service users, and how they can request these services. This session will take you through developing a comprehensive Service Catalogue using the template being used in the upcoming V2 of the PMO Services Catalogue. It will cover key components such as service descriptions, service levels, and performance metrics, along with providing some hints and tips along the way. We will also discuss best practices for maintaining and updating the Service Catalogue to ensure it remains relevant and effective.
Delegates will leave the session:
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Knowing how to identify the services their PMO could be offering
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Knowing how to put a Service Catalogue together
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Understanding how to demonstrate to Senior Leadership what a Service Catalogue is and the progress that is being made towards having one and why this is important.
Jess Richardson
Portfolio Assurance Senior Manager
NATS
Steve Blades
Senior Benefits & Business Change Manager
NATS
Sarah Hazeldine
Head of PMO
PMOLearn! Schedule
8.00 - 9.15am
Arrival – Breakfast, Registration
With 120 PMO practitioners in attendance, it’s also a great day for making new connections with your peers.
9.15 - 9.30am
Welcome and Introductions
9.30am - 11.00am
Information Management using Systems Thinking
This session explores different types of organisational complexity, real-world case studies, and the critical role of a systems approach in managing both complexity and information. We’ll introduce Systems Thinking as a powerful method for improving information flow and decision-making, with a brief exploration of the Viable System Model (VSM)—a framework for ensuring long-term organisational viability.
11.00am - 11.20am
Coffee Break
First break of the day and a time to chat about what you’ve learnt and what you’re thinking about so far.
11.20am - 12.40pm
The PMO Flight Plan: Navigating Chaos, Complexity & Control with the Right Approach
In this interactive session, we’ll explore how PMOs can adapt their governance and decision-making to different environments, using a structured model to determine the right approach for any situation. Through real-world examples (and a few aviation stories!), we’ll uncover the risks of putting the wrong people in the wrong roles, how to build resilience into your PMO team, and why decision-making needs to evolve as your environment changes.
12.40pm - 1.30pm
Lunch
Take the time to discuss the mornings topics with your PMO peers and take a break from the learning.
1.30pm - 3.00pm
Soooooo, You’ve Identified Your Benefits . . . Now What?
This session will provide an expose on benefits profiling, covering the practical steps of moving beyond benefits identification through to validation, categorisation, and quantification.
Participants will learn how to utilise a benefits map to create benefit profiles and will be given guidance on benefits categorisation with practical examples
3.00pm - 3.20pm
Afternoon Tea
There’s still time to meet someone new over a cup of tea and some much needed cake!
3.20pm - 4.50pm
PMO Service Catalogues – The Why, What and How
PMOs can mean many things to many people, so it’s important to define the services we offer, their value to service users, and how they can request these services. This session will take you through developing a comprehensive Service Catalogue using the template being used in the upcoming V2 of the PMO Services Catalogue. It will cover key components such as service descriptions, service levels, and performance metrics, along with providing some hints and tips along the way. We will also discuss best practices for maintaining and updating the Service Catalogue to ensure it remains relevant and effective.
4.50pm - 5.00pm
Final Words and Farewell
After a busy day of learning, connecting and networking – we close the day with one last round of insight sharing.
Frequently Asked Questions
Get in touch if you have a question that needs answering!
Can I book a ticket now?
Yes! PMOLearn! tickets are available now!
Who is the PMOLearn! event aimed at?
It’s for any PMO practitioner looking to get up to date with the latest in best practice across our four theme areas.
You could be a Support Officer, or a PMO Analyst, a PMO Manager or even a team of PMO people.
It doesn’t matter what level you are – you just need a passion for learning!
How is PMOLearn! different from the PMO Conference?
This is very much a training day – we’re blending classroom training with workshops – just on a larger scale!
The PMO Conference is still very much about thought leadership and sharing best practice – a traditional conference with an exhibition.
Are there discounts available for attending both?
Yes we’ve created the two day pass – so you can purchase both events and save ££
The two day pass will be available throughout the conference booking season however places are limited at PMOLearn!
Me and colleague just want to attend PMOLearn! Are there any group discounts?
Group booking discounts are available for groups of 2 or more.
Can I pay via BACS transfer with a purchase order?
Yes, just choose the direct bank transfer option during checkout.
