In the final session from the PMO Lab, we're looking at metrics and measures that ultimately help to drive executive and business decisions. The PMO's objective as a function which enables decision-making encompasses many areas. It could be the physical mechanisms that would allow decisions to be made, for example, producing reports, updating dashboards and so on. It can mean helping to create an environment where decisions and approvals can flow - the governance side. Even the more behavioural side of decision-making and ensuring staff are well-trained in communications, influence and negotiation.
We also cover the final two sessions which looked at PPM tools and the PMO business case benefits.
First up, business decisions and the lab rats concentrated on the PMO as a portfolio management office and how it can help drive executive business decisions. No other reason, other than they can!
Let's see what they undercovered:
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PMO Labs is our way of getting attendees talking about different PMO themes together. We know that every single one of the PMO Flashmobbers has a story to share, an interesting insight from their careers that others would get a great benefit from. In this PMO Lab, part of the session held at Parliament UK, we continued to look at the insights thrown up from the latest Inside PMO report on KPIs, Metrics and Measures.
In this lab, we looked at data. To gain the data needed to provide the measures and metrics results, well clear, consistent and well-maintained data is at the heart of it. In the report, the advice for those starting out in devising metrics and measures for the PMO is to start with this. If you can work towards getting good data first, all the other parts of KPIs, metrics and measures will become easier.
Let's have a look at the outcomes:
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PMO Labs is our way of getting attendees talking about different PMO themes together. We know that every single one of the PMO Flashmobbers has a story to share, an interesting insight from their careers that others would get a great benefit from.
In this PMO Lab, part of the session held at Parliament UK, we continued to look at the insights thrown up from the latest Inside PMO report on KPIs, Metrics and Measures.
This time around we were talking about metrics around a PMO service menu - service levels or SLAs. We started by confirming what a service menu is. Basically, this is a list of all the services that the PMO can perform - the most well-known version of this is Appendix F of the P3O manual.
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We had the first PMO Lab at the April PMO Flashmob held at Parliament UK. The PMO Lab is all about getting deeper into the themes that are explored in the Inside PMO Reports. It’s an opportunity for the community to learn from each other too. Over the next week we’ll be sharing the lab results from the session in a series of posts.
The sessions were about exploring PMO KPIs, Metrics and Measures. It wasn’t about coming up with a load of different measures and metrics, it was more about exploring themes around that – perhaps there are different ways of thinking about this – or maybe people have some models or processes to share. We didn’t know what we would come up with.
At the session there were different lab benches with different areas of related subjects being looked at, prodded and poked to see what came out.
Donning the white coat, we looked at Continuous Improvement.
Here's Ken Burrell giving us a run-through of what they learnt:
My table focussed on “Continuous Improvement in PMO” (and the metrics and measures around that) and the discussion was prompted by the following questions:
When we talk about continuous improvement in the PMO - what do we mean?
Improvement in the PMO services (in which case how do we know what we are doing is an improvement?)
Improvement in the project results?
Improvement in the Business results?
What is the impact of perspective (portfolio board vs sponsor)?
Does it help to know where the improvements come from (e.g. Suggestions box, training, LL)?
Does it help to measure SLAs?
Where does the data come from?
What if there is no data currently?
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We had the first PMO Lab at the April PMO Flashmob held at Parliament UK. The PMO Lab is all about getting deeper into the themes that are explored in the Inside PMO Reports. It’s an opportunity for the community to learn from each other too. Over the next week, we’ll be sharing the lab results from the session in a series of posts.
The sessions were about exploring PMO KPIs, Metrics and Measures. It wasn’t about coming up with a load of different measures and metrics, it was more about exploring themes around that – perhaps there are different ways of thinking about this – or maybe people have some models or processes to share. We didn’t know what we would come up with.
At the session there were different lab benches with different areas of related subjects being looked at, prodded and poked to see what came out.
Donning the white coat, let's have a look at OKRs - Objectives and Key Results.
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