PMO service metrics

Are your metrics useful or just noise? In this PMOLearn! session, John McIntyre breaks down the difference between metrics and measures, how to ditch the useless ones, and a fresh 4-domain approach to smarter PMO performance tracking.

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Explore whether your PMO should act as a reactive support team or a proactive service provider. Learn the benefits, challenges, and strategies behind support-based vs service-based PMOs, with practical examples and tips.

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