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The Tipping Point for the PMO

Have you ever experienced a tipping point with your PMO? Has there been a single event, a point where you can look back and say, “Yes, it was here when things really started to change”
It’s the APM awards soon and another of the finalists for the newly formed PMO of the Year Award is the Portfolio Office at the Open University. Susie Palmer-Trew is the Portfolio Office Manager and we caught up for a chat about what’s been happening for her and the PMO team of five, who sit within the Strategy and Information Office, supporting major change.
The tipping point for the Portfolio Office here took place in October of 2016, but it took almost seven years to get to this point. Was it the seven-year itch that tipped the balance? More an accumulation of experience and determination to do the best work they can for the 170,000 customers they have across the University.

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