Active Listening – LAB Profiles

Whilst doing research for this and other blogs I came across a book by Shelle Rose Charvet
, entitled “Words that Change Minds”. It is a very comprehensive book on the subject of language and provides further food for thought on how we listen with our brains.
Set out below is an extract of a few of the items I think are most relevant to a PMO setting. But I would encourage you to get the book and review it in full to gain the greatest benefit.
By way of introduction, the book is all about “LAB Profiles” – related to language and behaviour. And to do it justice the following is a direct quote from the book.