Building the PMO V2 – Crfeating Clarity and Community

Sarah Hazeldine

Every strong PMO has one thing in common: clarity. This session tells the story of how Version 2 of the PMO Service Catalogue came to life: from a simple idea about updating the initial version to a structured, user‑centred framework that shapes how we deliver value.

We’ll explore:

• Where it all began — what we were trying to solve and why “just update a list of services” turned out to be anything but simple.
• What a Service Catalogue is — how it defines how a PMO shows up, supports delivery, and proves its value.
• Why it matters — how a well‑designed catalogue strengthens governance, reduces ambiguity, accelerates onboarding, and creates a shared language.
• What we learned along the way — the surprises, the debates, the breakthroughs.

• The volunteering experience — how we came together, contributed our expertise, and built something bigger than any one PMO could have achieved..