We often get asked about metrics and measures for the PMO.
You might already be aware of the Inside PMO Report we have which is focused on this subject.
There’s a difference between the metrics and measures that the PMO contributes to – such as project success rates and the ones which focus on how well the PMO services are received by the organisation. There is one other area too that tends to get overlooked, and that’s the metrics and measures of the PMO team itself – is the team meeting the objectives and goals of the organisation.
There is a specific goal system that can be used: OKRs (that’s objectives and key results to you and me) have been popular with tech start-ups for years and they seem to have hit the mainstream with more and more organisations adopting the OKR approach to goal and direction setting. OKRs aren’t just for Silicon Valley, they can be a great tool for PMOs to clearly define what they and the portfolios they support are setting out to achieve – and how the goals of the PMO align with the goals of the organisation.
Do you know your KRs from your KPIs? Are your goals likely to have people saying O-wow!… or simply O-dear? John McIntyre from HotPMO helped us explore what OKRs are and how they can be used to align and accelerate PMO performance. Login to see the session; the deck, the writeup and the insights:
PMO Flashmob presents the Inside PMO report bringing insights from experienced PMO Managers and looks at the question – can we measure the value of a PMO to the business?
The report looks at different aspects including PMO metrics; Service Level Agreements; organisation KPIs and the links to PMO and where our PMO Managers focus when it comes to metrics.