Change is an all-encompassing word used to describe the impact to processes, people and target operating models. This can make it confusing to those who support its implementation. We know that whatever the drive for change, whether a shift in strategic direction, customer demands, the disruption of digital or AI, organisations are increasingly coming to terms with how critical strong change management practices are to the success of their transformation. This makes change everyone’s business. We believe the PMO is not only perfectly placed to support change but can help lead the way. Because, when the PMO understands the science behind change management and can recognise when it’s needed, it can ‘plug in’ sound change strategies, practices and thinking at the heart of every project and outcome delivered. The PMO can broker the connection between change management and project delivery assuring effective practices are in place. This session will help PMO leaders learn how to develop their own and their teams’ competencies and ability to support change.