Balanced Scorecards and the PMO

Balanced Scorecards are used by organisations to help develop their strategies and measure how effective those strategies are. For an in-depth look, you can head over to the Balanced Scorecard Institute. 
In this article, we take a look at how a balanced scorecard approach was utilised by a PMO within the education sector and see what insights will be useful to other PMOs regardless of the sector that PMO can be found in.
The insights come from a research paper – Measuring PMO Performance – Application of the Balanced Scorecard in a Collaborative Research Context – from Philbin and Kaur (2020) available from the Journal of Modern Project Management.